Stress Free Printing We stand behind our products with a one year guarantee that
begins on the date of your purchase. If
you are ever not satisfied with your purchase we will replace it or you may
return it for a refund or store credit. Don’t be caught
empty handed, stock up on your printing supply needs. Our guarantee has you
covered in case any issue arises. Most issues can be resolved quickly by contacting one of our
knowledgeable Customer Service Team Members.
Replacements Most issues can be
resolved quickly by contacting one of our knowledgeable Customer Service Team
Members. If we are unable to resolve your issue we will gladly send you a
replacement cartridge. Replacements will be shipped out upon receipt of the defective cartridge along with a completed RMA (Return Merchandise Authorization) form; however your
defective cartridge(s) must be received within 60 days from the issue date of your
Return Authorization. Refunds and Exchanges If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our one year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and you will need to place a new order using any payment method you choose. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed or reshipped within 7-10 business days of the products arriving back to us.
EnviroInks.com
Attn: Returns
2010A Windy Terrace
Cedar Park, TX 78613
We only accept products back for an exchange or store credit for 365-days after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in good condition. We are not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to our recycling center. Please make sure to email us or call us at (877) 278-9829 before returning any products. All returned cartridges
will be tested and weighed to verify condition and usage before a
replacement
or refund is processed. All returns are processed,
refunded, and replacements shipped within 7-10 days of our receipt of
the item.
Refunds You may return any item for a refund for 60-days after the purchase was made. On all returns you
will be refunded the price you paid for the items you return. The original
shipping charge will not be refunded unless we made a mistake with your order.
All
refunds require a return authorization number. Refunds are processed within 10-14 days or our receipt of the item and will be issued by the method paid. For all returns processed over 60 days from the purchase date you will be issued a store credit that is good for one-year. Shipping Charges Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applied to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if their entire order is returned for a refund.
Apple, Brother, Dell, HP, IBM, Lexmark, Canon, Epson, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility.
